Technical details
What your site runs on, how it is protected and backed up, and what we watch for you. Questions not answered here go straight to an engineer.
Infrastructure in five regions
NVMe-backed nodes on three continents, monitored around the clock, with capacity that grows with demand instead of throttling at a fixed ceiling.
NVMe storage
All data sits on NVMe SSDs: fast database reads and page loads.
Redundant storage
Data is written to more than one drive, so a drive failure does not lose data or take your site offline.
Monitoring & auto-scaling
Real-time monitoring with alerts to our engineers; capacity expands with traffic peaks.
Network
Unmetered bandwidth on every plan, with a dedicated IP on StartPro and up.
Global CDN
Included on every plan: static files served from locations close to your visitors.
Unmetered by default
Websites, databases, bandwidth, FTP accounts and cron jobs carry no per-plan counters. Storage and mailboxes are the only stated limits.
| Region | Coverage | Typical use |
|---|---|---|
| United States | North & South America | SaaS and global audiences |
| Germany | Europe | EU audiences and data residency |
| Saudi Arabia | GCC | Local latency and in-Kingdom hosting |
| United Arab Emirates | GCC | Regional e-commerce and enterprise |
| Bahrain | GCC | Low-latency Gulf delivery |
Run the stack you build on
Linux and Windows servers, across our regions, kept up to date and patched by our engineers. We place each workload on the platform that suits it.
Linux platforms
PHP and WordPress, Node.js, Python and static sites, with the runtime version chosen per site.
Windows & .NET
ASP.NET and .NET applications on Windows servers, for teams built on the Microsoft stack.
Databases
The database your application needs, managed and backed up with the rest of your account.
Control panels
The panel that fits your platform, opened with one click from your Intiumx account.
Performance
Server-level caching, object caching on request, and resources sized to your workload.
Developer access
SFTP, SSH and Git deploys, scoped so you only ever see your own files.
Security included on every plan
Run by our team around the clock, not left for you to configure.
Isolation
Every workload runs isolated, with its own resources and its own file system view, so nothing else on the platform can reach it.
Malware scanning
Files are scanned continuously. Findings reach our engineers quickly, and confirmed malicious files are quarantined automatically.
Web application firewall
Rules in front of every site block common attacks and login brute force.
DDoS mitigation
Attack traffic is absorbed at the network edge before it reaches the server.
SSL on every domain
Free certificates for every domain and subdomain, renewed automatically. We are told before one could expire.
Your account
Two-step sign-in, one account for every Intiumx app, and passwords handed over only through one-time VaultX links.
What each plan includes
Protection grows with the plan; everything else that matters is included from the start. Unlimited items fall under our Fair Usage Policy.
Protection level by plan
| Control | StarterNest | StartPro | LaunchCore |
|---|---|---|---|
| Web application firewall | Basic | Basic | Advanced |
| DDoS protection | Basic | Advanced | Advanced |
| Malware scanning & quarantine | Included | Included | Included |
| Monitoring & alerting | Included | Included | Included |
| IP address | Shared | Dedicated | Dedicated |
Specification matrix
| Specification | StarterNest | StartPro | LaunchCore |
|---|---|---|---|
| Websites | Unlimited | Unlimited | Unlimited |
| NVMe storage | 30 GB | 60 GB | 90 GB |
| Bandwidth | Unlimited | Unlimited | Unlimited |
| Databases | Unlimited | Unlimited | Unlimited |
| Email accounts | 15 | 30 | 45 |
| FTP accounts · cron jobs | Unlimited | Unlimited | Unlimited |
| Free SSL certificates | Unlimited | Unlimited | Unlimited |
| Global CDN | Included | Included | Included |
| Free domain, renewals included | Included | Included | Included |
| Dedicated IP | Shared | Included | Included |
| Full account backup | Weekly | 4 times a week | Daily + on demand |
| Database & email backup | Every 2 days | Daily | Every 6 hours |
| MeetX meetings | 10 people · 40 min | 20 people · 1 hour | 30 people · 90 min |
| StatusX sites | 5 · every 5 min | 10 · every 2 min | 10 · every minute |
| Migration & support | Free · 24/7 | Free · 24/7 | Free · 24/7 priority |
Automatic backups, stored off the server
Copies go to a separate storage server over an encrypted connection, so a problem with the hosting server never takes the backups with it. Restore files, databases or mailboxes yourself from the control panel, or ask us and an engineer does it.
| Plan | Databases & email | Full copy | Copies kept | Restore |
|---|---|---|---|---|
| StarterNest | Sun, Tue, Thu, Sat | Every week | 4 / 2 | Engineer-assisted on request |
| StartPro | Every day | 4 times a week | 7 / 7 | Engineer-assisted on request |
| LaunchCore | Every 6 hours | Every day + on demand | 8 / 5 | Priority, engineer-assisted |
| Business Email | Email every day | - | 7 | Engineer-assisted on request |
| Enterprise | Set in your SLA | Set in your SLA | Set in your SLA | Named account team |
Copies kept: databases & email / full copies. Older copies are replaced as new ones are made.
What we watch for you
Problems reach an engineer before they reach your visitors. You see the same view in your account under Hosting › Site security.
Uptime
Every hosted site is checked from outside, around the clock.
Hardware
Drive and server health are checked around the clock.
Backups
Every account's newest copy is checked against its plan; a late copy reaches an engineer.
WordPress
Updates waiting, plugins switched off, and home pages that stop answering.
Support, migration and recovery
The work most providers leave to the customer, moving in, staying up and getting data back, is done by our engineering team as part of the service.
Engineers, around the clock
- 24/7, every day of the year
- Answers from the engineers who run the platform
- Immediate response when monitoring raises an alert
- Preventive maintenance between tickets
Free, with zero downtime
- Done end to end by our engineers
- Cut-over planned so visitors see no interruption
- Sites, databases, email and DNS moved together
- No migration fee on any plan
99.9% monthly uptime, backed by service credits
Measured from outside our network, with live status at status.intiumx.ws. A month below the line is credited on that month's hosting fee.
Enterprise
Enterprise starts with an architecture review, not a plan: storage, mail, topology, regions and response times are set per customer.
Custom infrastructure
Node sizing, isolation and region placement built for your workload.
Architecture design
Our engineers design the hosting topology alongside your technical team.
Dedicated account manager
A named commercial and technical contact, not a shared inbox.
Priority 24/7 support
Front-of-queue escalation with a contracted response time.
White-glove migration
Staged, rehearsed cut-over for complex or multi-site estates.
Custom SLA
Uptime, performance and response targets above the standard commitment, with remedies.
Email on your own domain
- Protocols
- IMAP, POP3 and SMTP over SSL/TLS
- Deliverability
- SPF, DKIM and DMARC set up for every domain
- Spam
- Incoming mail filtered, junk goes to the Spam folder
- Webmail
- MailX, with single sign-on from your Intiumx account
- Apps
- Works with Outlook, Apple Mail, Gmail and phone mail apps
Need something specific?
A PHP extension, a custom limit, a compliance question: ask an engineer before you buy.